Politique de remboursement

Last updated June 7, 2024

RETURN POLICY

Thank you for your purchase! We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within 7 days of the delivery date to avoid additional fees. All returned items must be in new and unused condition, with all original tags, packaging & labels attached and undamaged.

We will not refund any shipping costs from your original order (only applies to standard shipping to Alaska, Hawaii and US Territories or Express Shipping for orders under $125.00).

Return labels are pre-paid by Aviito and are included with every order. All custom coupon codes will be deactivated unless the return/exchange was processed due to a defective/damaged product. After 8 days post delivery date and the return has not been received, the return will not be processed, and a refund will not be issued.


RETURN PROCESS
To return an item, please email our Customer Support Care Team to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, you will receive further return instructions via email.


REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange and submit a confirmation email. Please allow at least 10 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been received & processed.


EXCEPTIONS
For defective or damaged products, please contact our Customer Support Care Team to arrange a refund or exchange. Sale items will only be honored if the item was defective or damaged. 

Please Note

  • A 10% restocking fee will be charged for all items returned in poor condition resulting in the inability to resell. This fee will be billed to the card on file.

  • Sale items are FINAL SALE and cannot be returned/exchanged. 

  • All Bliss Boxes are FINAL SALE and cannot be returned/exchanged.

  • All Exploration Bundles are FINAL SALE and cannot be returned/exchanged.

  • All Single Candle Samples are FINAL SALE and cannot be returned/exchanged.

  • All Wholesale Orders are FINAL SALE and cannot be returned/exchanged. 

  • All Custom Orders are FINAL SALE and cannot be returned/exchanged. 

  • All Subscription Box Orders are FINAL SALE and cannot be returned/exchanged.

  • All Limited Edition Specialty Collection Orders are FINAL SALE and cannot be returned/exchanged.


QUESTIONS
If you have any questions concerning our return policy, please contact us.